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Intercom
Product Designer
Remote
Full Time
Dublin
Job description
Company

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 30,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

Role overview
  • Work through design problems from beginning to end, translating insights from research and analytics into concepts that form disruptive new products and features, and designing the detailed workflows and interactions required to make them a reality.
  • Collaborate with designers across the organisation to raise the quality bar and continuously improve Intercom’s design processes, principles, and tooling.
  • Sketch and prototype ideas to quickly assess their viability, and design the fine-grained details of components, interactions, and transitions.
  • Partner with product managers to define and evolve product roadmaps.
  • Work closely with engineers as you build, iterate on, and ship ideas.
  • Write about, present, and share what you’re learning, both internally and with the wider community via our blog, books, and events.
Requirements
  • Experience designing digital products and systems, not just websites. You have helped ship products that solve real problems, and that people use.
  • An appreciation of the entire product development process, from problem solving and system modelling, through to detailed UI, visual, and interaction design.
  • Ability to design polished, high-fidelity mockups of your solutions using modern design tools such as Figma and Sketch.
  • Ability to create interactive prototypes using tools like Figma, Framer, Invision, and Keynote, or in the browser with HTML, CSS, and JavaScript.
  • Strong communication skills to help people across the company understand the rationale behind your proposals, and the complex nuances of design problems.
  • Motivated self-starter who can deeply collaborate with other disciplines including product management, engineering, research, and analytics.
  • A growth mindset. Willingness to own problems. Comfort with ambiguity. A desire to make things better. A balanced sense of optimism and humility.

Perks of the job
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Apply now!
Company website
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