Senior UX Researcher

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Here is the updated summary for the Okta Device Access (ODA) and Okta Verify (OV) space, adapted to match the collaborative, ownership-focused, and candidate-centric tone of your PAM example:

In this role, you will work as a trusted cross-functional partner on our Okta Device Access (ODA) and Okta Verify (OV) products, and have the opportunity to influence product and design decisions through your work. You will own the UX roadmap for ODA and OV, working closely with your design, product, and engineering partners to ensure that your work is aligned to the highest priority needs of the endpoint identity area, informing both long and near-term decisions. You’ll provide mentorship and coaching to more junior team members, helping raise the quality bar and impact of the team.

ODA and OV’s goal is to develop products that enable Okta customers to secure their workforce right from physical device bootup, providing frictionless, phishing-resistant, and passwordless authentication. 

In this role, you’ll get to:

• Grow and develop a research practice aimed at understanding the needs of the OPA and OV teams, collaborate with stakeholders to craft research questions and execute research

• Scope, prioritize, organize, and manage research initiatives across these teams.

• Exercise flexibility in research methodology (as appropriate for the product space and timeline) by designing and utilizing generative studies or evaluative research, appropriately.

• Facilitate cross-discipline research to drive clarity and decision-making.

• Design mechanisms to build up customer empathy and deep knowledge of our partners, end users, consumers, administrators, and other identified audiences.

• Represent your research to diverse audiences across the organization. 

• Handle multiple projects and tasks concurrently

• Provide coaching and mentorship to more junior researchers

You could be a fit if you have:

• 4+ years product development experience conducting research, or a Masters degree/PhD with 2+ years of product development experience

• Experience utilizing various research methods (e.g., usability studies, contextual inquiry, surveys, etc.)

• Able to leverage research to make the business successful, applying your technical understanding to accomplish company goals.

• Proficiency in communicating user research findings with cross-functional partners to drive impact

• Experience with products made for developers, administrators, or other technical audiences

• Strong ability to plan, prioritize and organize effectively and independently

• Make decisions and solve problems while working under pressure

• Communicate effectively with all levels of management and company personnel

• Excellent communication skills

• Possess empathy for users, knowledge of and passion for the technical experiences

• Experience working on security products is a plus