Design Systems Lead

Parloa is looking for an experienced Design Systems Lead to define and scale how we design, build, and deliver consistent, high-quality experiences across all product and digital touchpoints. You’ll own the evolution of our design system, ensuring it’s robust, flexible, and scalable while reflecting Parloa’s brand identity—even in white-labeled partner environments.

This is a strategic and hands-on role at the intersection of design operations, platform thinking, and visual excellence. You’ll partner with product, engineering, and brand teams to set the standard for design at Parloa today and as we grow.

In This Role You Will

Lead the development and evolution of Parloa’s design system to support scalability, customization, and brand fidelity.
Define and maintain a component and token architecture ensuring consistency across devices, platforms, and markets.
Collaborate closely with engineering to deliver reusable interaction patterns with accessibility at the core.
Establish governance, documentation, and workflows to drive adoption and integrity of the system.
Own and optimize Figma operations, including libraries, tokens, and file structures, enabling clarity and efficiency.
Mentor designers to level up systems thinking and execution, embedding consistency into the design culture.
Work cross-functionally to integrate the design system into server-driven UI architectures and development pipelines.

What You Bring

10+ years of experience in product or visual design, with at least 3 years dedicated to design systems in a scaling tech environment.
A strong portfolio showcasing polished, systematized design at scale.
Deep expertise in Figma, including libraries, variables/tokens, and documentation.
Experience integrating design systems with front-end architectures like server-driven UI.
Proven ability to align brand expression with product scalability.
Strong mentorship skills and experience guiding teams in adopting and contributing to design systems.
Working knowledge of accessibility (WCAG) and awareness of localization requirements.
Experience supporting white-label products or platforms.
Excellent collaboration and communication skills to align stakeholders and influence decisions.
Bachelor’s degree in a design-related field, or equivalent professional experience.
Fluency in English; German proficiency a plus.

What’s In It For You

Be part of a dynamic, diverse team of 40+ nationalities with flat hierarchies.
Hybrid working model with regular in-office days in Berlin.
Attractive compensation package.
Training and development budget for courses and conferences.
28 vacation days, flexible working hours, and workation opportunities.
Regular team events, game nights, and social activities.
A beautiful Berlin office with fresh fruit, cereals, drinks, and social spaces.

About Parloa

Parloa is one of the fastest-growing startups in the world of Generative AI and customer service. Our voice-first AI platform helps contact centers deliver natural, human-like conversations across every channel. Backed by a recent $120M Series C, we’re scaling globally with over 400 employees across Berlin, Munich, and New York.

We’re committed to building a diverse, inclusive workplace and welcome applicants from all backgrounds.