Senior Growth Product Designer

Intercom is the AI Customer Service company transforming how businesses deliver exceptional customer experiences. Our AI agent, Fin, is the most advanced customer service AI on the market—providing businesses with always-on, high-quality support that scales. When combined with our Helpdesk, Fin becomes part of the Intercom Customer Service Suite, a complete AI-powered solution for customer communication.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is redefining the standard for customer service. Driven by our core values, we move fast, challenge assumptions, and create real impact for our customers.

The Opportunity

As a Senior Product Designer on the Growth team, you’ll lead design initiatives that directly influence how users discover, adopt, and expand their use of Intercom. This is not about small optimizations—it’s about designing bold, scalable systems that drive growth and retention through elegant, data-informed experiences.

You’ll collaborate with product, engineering, and marketing partners to shape strategy, define metrics for success, and deliver impactful experiments that accelerate business growth while maintaining our high design standards.

What You’ll Do

You’ll own end-to-end design for key growth initiatives—from A/B testing and onboarding to in-product adoption campaigns. You’ll translate complex data insights into intuitive, visually compelling user experiences, helping refine pricing, monetisation, and upgrade flows. You’ll rapidly prototype ideas to test hypotheses, balancing speed with craft, and lead a culture of experimentation grounded in strong design principles. You’ll work closely with cross-functional partners to shape roadmaps that align user needs with measurable business outcomes.

What You’ll Bring

You have 4+ years of product design experience in metrics-driven, growth-focused environments—ideally within SaaS or B2B contexts. You bring deep craft expertise, with a portfolio that showcases mastery in typography, interaction design, and systems thinking (we’ll want to see your Figma files, not just polished decks). You understand how design drives measurable business impact and can articulate that clearly. You’re comfortable working across complex systems and enjoy scaling design systems responsibly. You can zoom out to 10,000 feet for strategy, then dive into 10-foot detail when it’s time to execute. Clear communication and strong collaboration skills are a must.

Experience with pricing, checkout flows, or monetisation design is a strong plus.

Compensation and Benefits

Intercom offers competitive salaries, annual bonuses, and equity. You’ll benefit from regular compensation reviews, generous paid time off, and a hybrid working policy that supports flexibility while fostering connection. All employees receive MacBooks (or Windows machines if required), and Intercom hosts team and family events throughout the year.

The Interview Process

Step 1: Informal Intro Call (30 mins) – Chat with our hiring team about your background and aspirations.
Step 2: Portfolio Deep Dive (60 mins) – Walk our Growth Design Manager through one or two projects that showcase your best work in growth design.
Step 3: On-site Session (4 hours) – Present your work, tackle a real-world growth challenge with our team, and experience what it’s like to work at Intercom.

Why Design at Intercom?

Designers at Intercom own their work from concept to launch, directly shaping products used by 25,000+ businesses worldwide. You’ll join a team that balances experimentation with high craft, applying AI in meaningful, human-centered ways. This is your chance to contribute to Intercom’s next design era—combining our legacy of thoughtful design with the momentum of rapid innovation.

Our Culture

Intercom’s hybrid policy expects employees to be in the office at least three days per week to support collaboration and connection. We maintain a radically open and accepting culture, focusing on shared goals rather than divisive debates. We respect individual perspectives and encourage personal expression outside of work while maintaining a unified, goal-oriented environment internally.

Intercom is proud to be an equal opportunity employer, committed to diversity, inclusion, and fairness at every stage of employment. We welcome applicants from all backgrounds and experiences.