UX Researcher

Celonis is the global leader in Process Intelligence technology and one of the world’s fastest-growing SaaS companies. We believe there’s enormous potential to unlock productivity by putting AI, data, and intelligence at the core of business processes — and we’re looking for people who want to help us make that happen.

Our Product Design & Research team sits within Product & Engineering, and we’re on a mission to create consumer-grade experiences that make process mining accessible to everyone. We work at the intersection of product, business, and technology to deliver usable, valuable solutions for a global customer base.

About the Role

As a User Experience Researcher at Celonis, you’ll help your team of designers, product managers, and engineers deeply understand user needs and behaviors. You’ll work across multiple product areas, driving insight and strategy from early discovery through to launch. Your research will directly shape how millions of users interact with our Process Intelligence Platform, influencing the future of intelligent business operations.

What You’ll Do

You’ll lead strategic and exploratory research to identify new product opportunities and understand user needs in depth. You’ll design and execute studies using a mix of methods — from interviews, field visits, and diary studies to surveys, ethnographic research, and A/B testing. You’ll collaborate with designers, product managers, and engineers to prioritize research questions and translate insights into actionable design and product decisions. You’ll communicate your findings clearly through reports and presentations that inspire change and drive product direction.

What You’ll Bring

You hold a degree in Anthropology, Human-Computer Interaction (HCI), Psychology, Sociology, or a related field, and have at least three years of UX research experience in a software or tech environment. You’re confident using both qualitative and quantitative methods and can move comfortably between exploratory and evaluative research. You’ve led strategic projects before, influencing design direction through user insight. You’re equally at ease in highly technical discussions as you are running usability sessions, and you can translate complex concepts into actionable insights for diverse audiences. Strong communication, collaboration, and storytelling skills are essential.

What Celonis Offers

At Celonis, you’ll work with award-winning process mining technology and help define how the world’s top organizations run. You’ll have clear career growth paths, access to learning and mentorship programs, and the flexibility to shape your role.

We offer generous time off, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, and wellness programs including counseling and gym subsidies. You’ll join a diverse global community where inclusion, belonging, and collaboration drive everything we do.

Our Values

We’re guided by our four core principles: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future. At Celonis, everyone has a voice — we believe that when different perspectives come together, innovation thrives.

About Celonis

Celonis helps businesses make processes work better for people, companies, and the planet. Our Process Intelligence Platform combines process mining and AI to give customers a living digital twin of their operations — providing a common language for improvement and value realization across every level of the business. Headquartered in Munich and New York, Celonis has over 20 offices worldwide and a truly global team.

Celonis is an equal opportunity employer. We welcome applicants from all backgrounds and celebrate diversity in all its forms.